1.0 General Refund Guidelines

1. 100% Refund. If you cancel the order before any professional is assigned to it.
2. 70% Refund. Applicable if a professional is already working on the task and less than half of the agreed deadline has elapsed
3. 50% Refund. If more than half of the agreed deadline has elapsed.
4. 30% Refund. If the completed work is delivered but not downloaded, and there are compelling reasons for cancelling

2.0 Overpayment

In case of an inadvertent overpayment or double payment for the same order, please alert our team immediately. Upon verification, the excess amount will be refunded in full.

3.0 Duplicate Orders

If you mistakenly place two identical orders, please cancel the superfluous one promptly. If not acted upon, both will be processed, and standard refund conditions will apply.

4.0 Delays in Delivery

1. If the delivery of your order is tardy beyond the specified deadline, you can request a price adjustment based on the actual delivery timeframe.
2. For extensive orders (more than ten days) that face a delay, a 7% refund is applicable.
3. If the delivered work is late and not up to your standard, a full refund can be claimed. However, we may retain the rights to the content.

5.0 Revision Delays

Delays in revisions are not subjected to our standard refund rules, given their distinct timelines. We recommend setting a slightly extended initial deadline to account for potential revisions

6.0 Concerns About Quality

1. Plagiarism. If the content is found to be plagiarized by more than 15%, a full refund will be provided.
2. Low Quality. Should the content quality not meet the expected standard, clients are eligible for a full refund.
3. Poor Grammar and Mechanics. Content riddled with grammatical errors and lacking proper sentence mechanics will be eligible for a full refund.
4. Alternatively, clients can
   1. Request a free revision.
   2. Ask for a different professional to handle the task
   3. File for a partial refund. Valid reasons or a modified version of our delivered work must be provided within 14 days. Eligibility for refunds, in this case, may vary, with a maximum of a 40% refund.

7.0 Refunds After Approval

If you've previously approved the order but later have reservations, contact our customer support. They'll guide you on initiating a refund process.

8.0 Customer-Centric Approach

We're dedicated to providing superior service and ensuring your peace of mind. For situations not explicitly covered above, please reach out. We promise to assess every unique scenario and work towards an equitable resolution.